Privacy Policy

This privacy policy sets out how we collect, use, store and disclose personal information.

Resolve Litigation Lawyers Pty Ltd, (Resolve), respects privacy and is committed to complying with the Privacy Act 1988 (Cth) (Privacy Act).

The Privacy Act contains exemptions and permitted general situations including in relation to legal claims and litigation. Where appropriate, we make use of relevant exemptions in the Privacy Act.

Please note we may modify this policy from time to time by publishing updates to it on our website.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

We may also obtain personal information from third party searches, other investigations and, sometimes, from adverse parties.

What personal information do we collect?

We may collect your personal information where:

  • you enquire about or instruct us to provide legal services to you, your employer, organisation or other representative;
  • you are an employee or contractor of Resolve;
  • you visit our website;
  • you register for or attend one of our events; or
  • you enquire about or apply for a role at Resolve, participate in work experience, and internship,  or otherwise work temporarily or on contract for Resolve.

In a retainer we are required to collect the full name and address of our clients by Rule 93 of the Uniform General Rules.  Accurate name and address information must also be collected in order to comply with the trust account record keeping requirements of Rule 47 of the Legal Profession Uniform General Rules 2015 (Uniform General Rules) and to comply with our duty to the courts.

The types of personal information we may collect include:

  • general, personal or business details such as your name, job title, contact number, address and/or email address;
  • if you apply for a role with us, information about your work history, reference and background check information, identity verification information and information about your right to work in Australia;
  • if you are a current or former employee, contractor, partner or office holder, other information as necessary and relevant to your employment, including emergency contact details, information about remuneration and benefits and information about your performance, training and development;
  • if you are a current or potential client, or employed or engaged by one, your expertise, business interests, attendance at events and identification information for regulatory purposes;
  • your or your organisation's financial or billing information, such as billing address, bank account, payment and credit card details;
  • information to identify the devices and IP addresses and ISPs you use to access our website or online services;
  • where relevant (e.g. for the purpose of legal advice or litigation) and with your consent, sensitive information including:
    • information about your health, any disabilities and special dietary needs (e.g. where you register for or attend an event or seminar, or in connection with your employment);
    • your membership of associations or boards for conflicts or regulatory assessments; and
    • information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.

How do we collect your personal information?

We endeavour to collect your information directly from you, for example, when you:

  1. interact with us over the phone;
  2. interact with us in person;
  3. interact with us online;
  4. participate in surveys or questionnaires;
  5. attend a Resolve event;
  6. subscribe to our mailing list; and
  7. apply for a position with us as an employee, contractor or volunteer.

Collecting personal information from third parties

 In some circumstances we may collect your information from third parties, such as:

  • your employer or contracting agency, your business contacts or other organisations that you deal with, regulatory or credit reporting agencies, a supplier or from a publicly available record; or
  • where you apply for a role with us, from recruitment consultants, your previous employers, universities, program providers and others who may be able to assist us in our decision as to whether to offer you employment.

In the course of a retainer we may also obtain personal information from third party searches, other investigations and, sometimes, from adverse parties.

How do we use your personal information?

We may use your information to:

  • provide our services and products to you, your organisation and our clients and to improve them;
  • conduct, monitor and analyse our business and internal operations (including staff management);
  • communicate with you and build and maintain our relationships with you, your organisation and our clients;
  • perform analytics on matter management, financial performance and engagement at our events and with our online resources;
  • comply with court orders and to protect, exercise or defend our legal rights;
  • discuss any potential roles with you, consider your application and test and assess your suitability for roles; and
  • process and respond to your requests, enquiries or complaints.

We are also bound to our clients by professional obligations of confidentiality and legal professional privilege. We will continue to treat and protect all client information we receive in accordance with these obligations.

Disclosure of personal information to third parties

We may disclose your information to:

  • our clients, where we have collected your personal information for the purposes of providing services to our clients;
  • barristers, and other specialists (such as experts) that you instruct us to engage in relation to your matter;
  • our suppliersthat provide services to us or help us to provide and market our services to you;
  • specific third parties authorised by you to receive information held by us; and
  • other persons, including government agencies, regulatory bodies, law enforcement agencies and courts and as otherwise required or authorised by law.

Transfer of personal information overseas

While we aim to use services and instances that are located in Australia, some of these suppliers and other parties may receive, access, process, host or store your information in overseas locations.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

  1. you have given us your consent to disclose personal information to that third party; or
  2. we reasonably believe that:
    1. the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Privacy Act; and
    2. the law or binding scheme can be enforced; or
    3. the disclosure is required or authorised by an Australian law or court / tribunal order.

We may store your personal information electronically offsite with third party storage providers.

Our Website, Electronic Messages and Cookies

We may collect and store information about your use of our website, such as which pages you visit, the time and date of your visit and the IP (internet protocol) or MAC (media access control) address assigned to your device.

We may also use cookies to collect information about your activity on our website.

Most internet browsers are automatically set up to accept cookies. If you do not wish to enable cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.

If you click through to our website from any insight, invitation, legal update or other email or message we send to you, we may identify and collect information relating to your subsequent and previous use of our website, such as which pages you visit and for how long.

We will hold that information and, subject to your communication preferences, we may contact you in relation to those insights or service areas.

How do we protect your personal information?

We take reasonable measures to protect the personal information we hold from misuse, loss, unauthorised access, modification or exposure, including various physical and electronic security measures such as restricting physical access to our office and firewalls.  Where practicable, we implement measures to require third party storage providers to comply with the Privacy Act. 

We may hold your personal information in either electronic or hard-copy form. We use physical and electronic security measures to keep your personal information secure from misuse, interference, loss or unauthorised access, use or disclosure. For example, we restrict physical access to our offices, employ firewalls, secure databases, password protect our IT systems, frequently update our anti-virus software, use cyber security services and conduct regular audit and data integrity checks, at the direction of our external IT consultants. All of our employees are also bound to keep your personal information secure and treat it as confidential.

However, we cannot guarantee the security of your personal information. The internet is not a secure environment. If you do use the internet to send us any information, including your email address, please be aware that it will be sent at your own risk.

Our websites and electronic communications may contain links to other websites operated by third parties. Unless expressly stated otherwise, Resolve is not responsible for the privacy practices or the content of those linked websites. The privacy policies that apply to those other websites may differ from our privacy policy, so we encourage individuals to read them before using those websites.

We will update, retain and delete your data in accordance with our policies and procedures, applicable laws and, where applicable, your instructions.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

Are you required to provide your personal information? 

You may deal with Resolve anonymously, however it may have an effect on the services we may provide to you. For example, we may not be able to take your instructions as a client as we are required to collect the full name and address of our clients by Rule 93 of the Uniform General Rules. Accordingly, if you do not provide us with the full name and address information required by law, we cannot act for you.  If you do not provide us with the other personal information that we request, our advice may be wrong for you or misleading.

Accessing or correcting your personal information

You have rights under the Privacy Act and Spam Act 2003 (Cth) to:

  • request access to personal information we hold about you; and
  • ask us to update or correct any information that is inaccurate, incomplete or outdated

You can do any of these things by contacting our Privacy Compliance Officer (Michael Daniel) using the contact details below.

If you request access to your personal information or ask us to correct or update information about you, we may need to verify your identity. In some circumstances, there may be a valid reason for us to deny your request to access or correct your information. If we do this, we will tell you why.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information or a request from you to access or correct your personal information, you can contact us using the details set out below. Please include your name, email address and telephone number and clearly describe your complaint.

Any complaint will be investigated by our Privacy Compliance Officer, Michael Daniel, and the outcome of that investigation will be communicated to you as soon as we can do so.

Any complaint will be investigated by the firm’s Directors and the outcome of that investigation communicated to you (please allow at least 30 days for us to do so). If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner at enquiries@oaic.gov.au or on 1300 363 992.

Contact us

If you would like more information concerning how we handle your personal information or our approach to privacy, please contact:

Michael Daniel, Privacy Compliance Officer

Resolve Litigation Lawyers

Level 18, Deutsche Bank Place

126 Phillip Street, Sydney NSW 2000

Telephone: +61 2 8298 6001

 

Resolve Litigation Lawyers Pty Ltd
Level 18, Deutsche Bank Place
126 Phillip Street
Sydney NSW 2000
ABN: 12 147 919 686
Tel: +61 2 8298 6000

Updated 24 February 2026

 

 

 

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